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Please allow 3-5 WORKING DAYS for your order to arrive. If you wish to exchange or return an item, please return to: Halow Farm, Penwithick, St.Austell, Cornwall, PL26 8YH with your name, order number and what you'd like to exchange for OR if you'd like a refund.

Return postage is not covered by us. We advise you send via a tracked or signed for service as we won't be held responsible for any lost parcels being returned to us.

 

Upon purchasing, please ensure you have filled in the form with the correct and best postal address including your house name or number and full postcode. For some reason this can often be missed off the form.

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Whether it be down to fit or seeing the garment once it has arrived, we offer a transparent returns policy if the garment is 'just not for you'. You can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment but ONLY it is returned unworn and in its ORIGINAL CONDITION (as you received it) within 14 days of being delivered. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 7 days of receiving your purchase and returning items within 14 days unless otherwise stated.

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Faulty items

If you believe an item is faulty, please contact us via email at backbritishfarmingofficial@gmail.com. Please note that messages via social media often get lost.

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Wrong item

In the unlikely event, the item you received is not what you originally ordered please contact us as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. Please be assured, wrong items are easy to resolve as all parcels are packed under camera so it is easy for us to look up what happened should a mistake be made.

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