Please allow 3-5 WORKING DAYS for orders to arrive and ensure you have filled in the form with the correct postal address including your house name or number and full postcode. 

If you wish to exchange or return an item, please return to the address on the returns slip inside your parcel with your name and what you'd like to exchange for OR if you'd like a refund.

Whether it be down to fit or seeing the garment once it has arrived, we offer a transparent returns policy if the garment is 'just not for you'. You can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn and in its original condition within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 7 days of receiving your purchase and returning  items within 14 days unless otherwise stated.

Faulty items

If you believe an item is faulty, please contact us via the online form or via email at backbritishfarmingofficial@gmail.com. Please note that messages via social media often get lost.

 

Wrong item

In the unlikely event, the item you received is not what you originally ordered please contact us as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return.