Welcome to the BBF Postage & Returns page!
Order Processing and Delivery
- We aim to dispatch all orders within 24–48 hours (Working Days - Mon to Fri) - Don’t worry if you haven't received a shipping confirmation email — your order is still on its way!
- Orders usually arrive within 3 Working Days post-dispatch, via Royal Mail or Parcel Force - If you haven't received your order 7 working days after ordering, do please feel free to contact us so we can update you.
Exchanges [Valid when received inside 28 Days from delivery date]
Please include in return parcel a note with your full name, order number (e.g., #12345), and what you’d like to exchange for (plus your full shipping address)
Address for exchanges:
BBF, Halow Farm, Penwithick, St Austell, Cornwall, PL26 8YH
* Please see the Returns section if you would like to request a refund (14-days from delivery date)
Returns
If you’d like to return an item, please send it back within 14-days of delivery, in brand new condition, to the below address:
BBF, Halow Farm, Penwithick, St Austell, Cornwall, PL26 8YH
Return postage is covered by the customer — we recommend using a Royal Mail Tracked or Signed-For service, as we can’t take responsibility for any lost parcels
*Refunds exclude the original postage cost, unless paid for by the customer
Important things to note:
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Make sure your postal details (inc. house name/number and postcode) are full and correct when ordering
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All “Stand With a Farmer” products are exchange only
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Sale and Black Friday items are non-refundable
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Items with animal hair, strong scents, or signs of washing will NOT be refunded.
Received a Faulty or Incorrect Item? Email us at backbritishfarmingofficial@gmail.com
within 7 days of delivery - Please note, all parcels are packed under camera for easy checking
A note from us:
Our team’s wellbeing comes first. We’ll always treat you kindly, and we appreciate the same in return - Thank you
For any further queries, please Email us: backbritishfarmingofficial@gmail.com