Welcome to the BBF Postage & Returns page! [Updated 22/01/26]
Order Processing and Delivery
- We aim to dispatch all orders within 24–48 hours (Working Days - Mon to Fri) - Don’t worry if you haven't received a shipping confirmation email — your order is still on its way!
- Orders usually arrive within 3 Working Days post-dispatch, via Royal Mail or Parcel Force - If you haven't received your order 7 days after ordering, do please feel free to contact us so we can update you
Christmas Exchange Notice
Buying a gift and worried about the chosen colour or size for your recipient? Don't worry!
You have until 14th January 2026 to exchange any products ordered after 1st November 2025
Exchanges
Please include in return parcel your full name, order number (e.g., #12345), and what you’d like to exchange for (plus your full shipping address)
Address for exchanges:
BBF, Halow Farm, Penwithick, St Austell, Cornwall, PL26 8YH
* Please see the Returns section if you would like to request a refund (14-days from delivery date)
Returns
If you’d like to return an item, please send it back within 14-days of delivery, in brand new condition, to the below address:
BBF, Halow Farm, Penwithick, St Austell, Cornwall, PL26 8YH
Return postage is covered by the customer — we recommend using a Royal Mail Tracked or Signed-For service, as we can’t take responsibility for any lost parcels
*Refunds exclude the original postage cost, unless paid for by the customer
Important things to note:
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Make sure your postal details (inc. house name/number and postcode) are full and correct when ordering
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All “Stand With a Farmer” products are exchange only
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Sale and Black Friday items are non-refundable
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Items with animal hair, strong scents, or signs of washing will NOT be refunded.
Received a Faulty or Incorrect Item? Email us at backbritishfarmingofficial@gmail.com
within 14 days of delivery - Please note, all parcels are packed under camera for easy checking
A note from us:
Our team’s wellbeing comes first. We’ll always treat you kindly, and we appreciate the same in return - Thank you
For any further queries, please Email us: backbritishfarmingofficial@gmail.com